Services for Existing Users

Regular checkups keep your hearing aid “in check”

You’re probably in the habit of getting your eyes checked every year. If you’re a hearing aid user, getting your hearing assessed is no less important. Total Hearing Care recommends annual assessments so we can advise you if there’s been any change in your hearing. Just as essential, we will clean and adjust your hearing aids. The service is complimentary, even if you didn't obtain your hearing aids through us.

Free service program for the life of your hearing aid

Our hearing assessments are provided free of charge. If you choose to obtain your hearing aid from Total Hearing Care, we’ll provide complimentary aftercare for the lifespan of your hearing aid.


Care and service of your hearing aids

Getting the most benefit out of your newly regained hearing means knowing that our staff is available to offer assistance and advice long after you purchase your hearing aid.

Tips for Maintaining Your In-The-Ear (ITE) Hearing Aid

Treat your hearing aid well and it will last longer. Here are a few tips:

  • Each evening, gently wipe the aids with a soft tissue and carefully use the brush you received with your new aid.
  • Remove wax buildup using a cleaning loop and spray wax remover.
  • Remember: never use water or any other kind of cleaning materials, as they may damage the device.
  • Use care when handling the tubing at the opening of the sound outlet. If it's pulled out, your hearing aid may require repairs.

For questions or to get a reminder tutorial on cleaning, stop by your local Total Hearing Care office. We’ll take care of you.

Behind-The-Ear (BTE) hearing aid maintenance:

Can’t hear as well as before with your aid? If there’s a need to use higher volume levels or if the aid appears “dead,” it could be a sign that the tubing and mold may need cleaning or wax buildup removal. It’s always best to keep the molds free of wax that may prevent your hearing aid from functioning properly.

Aftercare – Long-term maintenance for your investment

Our Aftercare Program includes:

  • Customer Care Plan (extended guarantee and comprehensive risk coverage)
  • Affordable battery sales (some models of aids come with free, lifetime batteries)
  • Customer satisfaction surveys
  • Service records

An important part of our Aftercare Program includes keeping patients updated and informed of any developments in hearing care.

Repairs – Because accidents happen

Should you ever encounter technical difficulties with your hearing aid, Total Hearing Care offers a convenient repair service. We understand the importance of getting your aids repaired quickly and will always ensure that it will be returned to you without undue delay.

Stay ahead of trends: Upgrades and new hearing aids

Just like with cell phones and laptops, hearing technology advances rapidly. Total Hearing Care owes it to our patients to continually educate ourselves on the latest hearing aid models, options and – of course – styles. We appreciate the investment you made in your current hearing aids, but with new designs come new opportunities for improvement. And, like us, some patients want the latest technology, so we strive to stay at the forefront of new options to share with you.

Stay energized! Batteries for you

Every battery has a limited lifespan. How long a battery lasts depends upon a number of factors – the quality of the battery, the type of hearing aid, to what extent it is utilized and average volume levels.

When a battery gets depleted, remove it immediately. Most models feature a series of short beeps when battery power gets low. That is your indication that the battery should be replaced.

At Total Hearing Care, we understand the important role that a hearing aid can have in your life. That’s why we:

  • Sell the best brands
  • Have plenty of batteries in stock (and suggest you keep extra at home)
  • Buy batteries in bulk to offer you generous discounts compared to competitors
  • Offer batteries in our offices and our online shop – click here

It Takes Two – Benefits of Wearing Binaural Fit

When one ear hears slightly better than the other, we learn to favor it. This can cause the illusion that “the good ear” has normal hearing. But most types of hearing loss affect both ears fairly equally.

There are several advantages of wearing two hearing aids (binaural fit):

  • Ability to locate sounds – Balanced hearing is a fundamental part of sensing where sounds emanate from.
  • Sound recognition – The brain compares and contrasts sounds’ volume, pitch and timing, utilizing both ears to process sound accurately.
  • Wider hearing range – Two aids means sound can be heard from a farther distance. For example, a voice that can be heard up to 40 feet away with two ears can barely be heard at 10 feet with one ear.
  • Speech understanding – Utilizing both ears in tandem allows your central nervous system to better identify and focus on human speech.
  • Sound quality – Using both devices generally requires less volume than one, resulting in less distortion and better reproduction of sound.
  • Keeps both ears active – When only one hearing aid is worn, the unaided ear tends to lose its ability to hear and understand over time.
  • Less demanding – The combination of improvements has an overall effect of an easier and more enjoyable listening experience.

Adjusting to using hearing aids:

Most people need time to get used to their first set of hearing aids. With considerably more sound input to process, your brain needs to adjust when your hearing suddenly improves. Here are some tips to ease the transition:

  • Wear your hearing aids at home – Even when you are alone, wearing them helps you adjust to common background noises.
  • Try to identify and locate environmental sounds – This helps your brain understand which sounds to prioritize.
  • Read out loud to yourself – Your own voice may sound different than before.
  • Start slowly – Speaking with one person at a time in a quiet room allows you to become accustomed to amplified sound.
  • Be patient with your ears – It feels strange to have a foreign body in your ear. Try increasing wearing time gradually to get used to them. They will feel comfortable, and eventually you’ll forget you’re even wearing them.
  • Try your hearing aids in a variety of situations – Notice which are the most difficult and what helps or hinders your hearing. Discuss your experiences with Total Hearing Care.
  • Ask for help – If you are in any doubt or have any concerns, call us.

No more “WHAT?” – Tips to Improve Communication

Just as with any new device, it’s important to get to know your new hearing aids so you can get the most out of them and improve communication. We advise you to try these techniques:

  • Use your options – Learn how and when to use the various features, such as a telephone switch, direct audio input adapter or Bluetooth®.
  • Be involved in the conversation – If you brought a family member to your hearing aid fitting, make sure they don’t do all the talking! Ask for clarification, because they are your ears – and your hearing aids!
  • Ask for it – Many cinemas, theaters and other public venues provide assistive listening devices.
  • Reduce background noises – Create an optimal setting to have a conversation. Turn down music or the TV, close windows/doors or find a quiet place to talk.
  • Slower, not louder – Remind people that it is usually more helpful if they speak slower rather than louder.
  • Keep eye contact – Just as before you got hearing aids, visual cues such as facial expressions help us understand speech.

Keep in Touch with us – We are here to help you hear! Come in and talk to Total Hearing Care for feedback and ideas. Modern hearing aids can be reprogrammed and adjusted to suit your individual needs. Call 1-855-MYHEARING to learn more.

Connectivity is Key – New Options for Hearing Aids

Wireless connections to modern communication and entertainment devices has transformed the way people conduct their everyday activities. But if you have hearing loss, this kind of “connectivity” is often out of reach.

With Total Hearing Care Connect, people with hearing loss now experience the freedom of wireless. A new family of high-performing hearing devices take the benefits of the popular Connect family of devices to the next level with intuitive and easy-to-use wireless connectivity for a closer-to-natural listening experience.